- One of Aspire Global International LTD.’s more recent brands
- Extensive VIP Program with 6 stages to climb
- PayPal deposits and withdrawals accepted
- A customer support team that believes in “C.A.R.E” – Customers Are Really Everything
Queenplay is one of the new casinos that launched in 2020. The name may not ring a bell but experienced players will definitely sense a familiar feel to the site. This is because the casino is one of Aspire Global Ltd’s latest brands. The group is best known as the name behind, Mr. Play casino; an established site amongst players in the UK. With more than enough experience to back it, we have high expectations going into this Queenplay Casino review. Being almost brand new at the time of writing, we’re about to find out whether they have slipped up anywhere.
If you’ve ever played at any of their sister sites, then you’ll already be in the know when it comes to the Queenplay welcome bonus. They seem to have adopted a standardized approach in this area. For those newcomers, it’s a series of match bonuses, spread across the first 3 deposits. What’s more, the casino is giving away 100 free spins, or bonus spins as they refer to them on their UK site.
|1st Deposit||100% Up to £50 + 20 Spins on Starburst|
|2nd Deposit||50% Up to £75|
|3rd Deposit||50% Up to £75|
|Terms and Conditions apply. New players only. 18+ Min deposit £10. Welcome package splits over 3 deposits. 35x wagering requirement applies to match up bonus. Offer valid for 1 week. 100 spins split to 20 spins a day for 5 days. 50x wagering applies to spins. See full terms here.|
When you consider that many UK casinos stick to a simple first deposit match bonus, Queenplay Casino looks to be a step ahead. Then again, we can only truly determine this once we analyse the full bonus policy.
Queenplay Casino Welcome Bonus Terms
- Min deposit for 1st deposit: £10
- deposit for 2nd and 3rd deposit: £20
- After 1st deposit, players receive 20 spins each day as:
- 1st day: 20 Spins on Finn and the Swirly Spin
- 2nd day: 20 Spins on Book of Dead
- 3rd day: 20 Spins on VIP Black
- 4th day: 20 Spins on Aloha! Cluster Pays
- winnings from free spins: £100
- Wagering Requirements for deposit bonus: 35x Bonus
- Wagering Requirements for free spins: 50x Bonus
- % Game Contributions to WR: Selected Slots: 100%, NetEnt Games (exceptions apply): 50%, All Other Casino Games: 0%
If we have to be honest, Queenplay Casino’s bonus terms for new players are pretty much in line with the competition. The 35x bonus wagering requirements are actually on the lower side as many other online casinos include the deposit amounts here too. Free spins do however bear a higher turnover requirement which is worth taking note of.
What’s more, Queenplay is one of the many online casinos that has restricted their welcome bonus to slot games only. Then again, where table games are eligible, they tend to contribute much less to wagering requirements. Slots are usually the best option if you’re looking to maximise your winning potential on a welcome bonus.
Are there any Promotions for Existing Players?
For the time being, there don’t seem to be any ongoing promotions for existing players at Queenplay. The online casino does however have a promotions page which is always a good sign. What’s more, their more established sister sites have a much more complete bonus section. We would expect the same to happen with this brand as they start to grow. In the meantime, we do suggest signing up to their newsletter to keep up to date. New casinos tend to make frequent changes, and they’re always for the better.
If you are after a promotion, then contacting a member of their customer support wouldn’t hurt either. They’re available most hours a day and responsive but we’ll get to that later on in our Queenplay Casino review.
Is Queenplay Casino Safe?
Queenplay may be a new online casino but they are operated by Aspire Global International LTD. The group has more than enough experience in the industry to know how to ensure that their site is safe and secure. They also have too much to lose in the instance of any breaches. We aren’t one to go on assumptions alone which is why we’ll take you through it all.
First off, Queenplay Casino is licensed by the UK Gambling Commission (Reference No. 39483). In case you didn’t already know, this is the only way that they are legally able to accept players from the UK. Other logos that you can expect to come across are GambleAware, Gamblers Anonymous, GamCare and GAMSTOP. All of which are third party organisations that support vulnerable players. Queenplay provides further links to these entities both in their footer section and on their Responsible Gaming page.
Further information on the casino’s security measures are all outlined in a dedicated section. This isn’t something that you’ll find all uk casino sites doing. The same goes for their Fair Play policy; more often than not, this section is overlooked. Queenplay Casino goes one step further and links out to their RNG certificates. These can be accessed from the iTech Labs seal in the footer section.
Payment Methods & Policy
So far, Queenplay Casino has impressed us with their sheer transparency. When it comes to banking, we were pleased to see that they followed the same approach. All of the details are clearly outlined on their official Payment Methods page. This section can be accessed by both registered and unregistered customers alike.
The good news is that the list is a substantial one. UK players are able to use most of the popular payment methods in their region. That of course includes PayPal alongside other e-wallets like Skrill and Neteller; both of which have come to be considered regulars at online casinos. Trustly is another UK friendly payment option that players are able to make use of at Queenplay as is Paysafecard. It is however worth pointing out that not all deposit methods are available on withdrawals. Speaking of which, below we provide more of an insight.
Queenplay Casino Withdrawal Time
|Payment Method||Withdrawal Time|
|Debit Cards||6 – 8 Business Days|
|Bank Transfer||6 – 8 Business Days|
|Trustly||3 Business Days|
|Skrill||3 Business Days|
|Skrill 1-Tap||3 Business Days|
|NETELLER||3 Business Days|
|PayPal||3 Business Days|
|AstroPay||3 Business Days|
All Queenplay Casino deposits are instant, regardless of the payment method you opt for. The table above goes to show that the same does not apply for withdrawals. As a general rule, e-wallets like Skrill or PayPal are your fastest option. Bank transfers can sometimes be considered a safer option however they bare a longer wait time.
Note that ALL withdrawals are subject to up to 48 hours of processing. The casino will try to have this completed in less, but we do suggest ensuring you submit the correct documents. KYC is mandatory at all UKGC licensed casinos. The good thing about Queenplay is that should any issues arise, their customer service team is easily contactable.
Casino Games Lobby – Sizeable & Easy to Navigate
While the games lobby cannot be filtered by provider, Queenplay Casino has done something rather unique with their search button. Players can choose to search by game name or provider which definitely helps with browsing. Aside from that, casino games are broken down into various types.
Online Slots – A Diverse Selection of Providers
A quick glance at these categories and it becomes clear that this is a slots focused games lobby. Players can choose from regular videoslots or the classic kind. More importantly, Queenplay Casino is able to offer players games from some of the top providers in the industry. Choose from the NetEnt favourite Starburst or a Pragmatic Play classic like Buffalo King; the options are unlimited. In case you’re wondering, Play’n GO and Microgaming also feature here.
We were slightly disappointed by the absence of a jackpot slots section. In fact, neither of the top progressive games, Mega Moolah or Mega Fortune are available to play at Queenplay. At the time of writing, there doesn’t seem to be any progressive slots available to play, or at least none of the more reputable ones. Clearly this is an area they are lacking in.
Other Casino Games at Queenplay
All other casino games can be found in the ‘Casino Games’ and ‘Scratch Cards’ sections. The latter is self-explanatory and provides a healthy range of options to choose from. The other section is made up of table games as well as some Video Poker variants.
One issue we have with Queenplay is that live dealer games also feature here which makes the section rather cluttered. In fact, if you were to remove these games, the selection would suddenly look much smaller. There are still a handful of options for baccarat, blackjack and roulette players as well as some VIP games for high rollers. While it may not be the widest range of table games, Queenplay Casino has looked to target all player niches which for a new site is commendable.
Queenplay Mobile Casino
The desktop interface is user-friendly, but the good news is that Queenplay mobile casino is just as functional. New casinos like this one have the advantage of being born into the boom of mobile gaming. Rather than adapting their product, they have been able to adopt a mobile-first approach from the get-go. We’ll take a look at just how effective their mobile up below.
First off, it’s worth pointing out that there is no Queenplay Casino app that can be downloaded by iOS and Android players. Their web-app is however available to play instantly across all major devices. As always, you’ll need to ensure an up-to-date web browser is and a strong internet connection.
The mobile casino games lobby provides players with the same choice as the desktop version. In fact, it’s almost identical except that video slots and classic ones have been merged into one category. What’s more, table games have been moved to the ‘all games’ section. The live casino section has been added to the main casino lobby. Then again, the search button works in the same way earlier on which definitely helps with browsing.
One complaint we do have regarding Queenplay mobile casino is their live chat button. They seem to have done away with it completely. The feature is of course still available, but it can only be accessed from the side menu bar.
Live Casino Powered by Evolution Gaming
We already touched on the Queenplay live casino in our previous section. The games have been merged into the virtual lobby. The good news is that there is also a separate Live Casino page which is dedicated entirely to live table games. What’s more, it’s a selection exclusively from Evolution Gaming which if you aren’t aware, are the market leaders.
The casino doesn’t offer Evolution’s full portfolio, but they have enough of a range to keep most players amused. High rollers will be pleased to see that there are VIP options for both Live Blackjack and Live Roulette. Live Baccarat is also available but for the time being, there are only two options to choose from.
Aside from the classics, there isn’t much more to Queenplay live casino. The only other live game available to play is Evolution’s Dream Catcher. We would definitely like to see more of the provider’s versatile options like Live Monopoly for instance. Considering the novelty of the online casino though, we expect this section to grow.
A Familiar User Interface that Works
Navigation hasn’t been much of an issue throughout this Queenplay Casino review. Perhaps this is down to the fact that the site bears a similar look and feel to its sister sites. If you have played at one, then you shouldn’t have much trouble finding your way around. Even if you haven’t the casino site has looked to ease navigation in several ways.
The live chat button is constantly on show in the top right corner of the screen, making it hard to miss. As for Queenplay Casino games, we particularly like the fact that there are separate lobbies for virtual games and live dealer tables. What’s more the search button allows players to look for games by a specific provider. Players shouldn’t have an issue getting around at Queenplay.
How to Join the Queenplay Casino Exclusive Club
When accessing the homepage, it becomes almost immediately apparent that there is a Queenplay Casino VIP Program. But if you have any experience with other casinos powered by the Aspire Global Group, then you already know this. They use the same approach across all of their websites and its one that we have a lot of time for. Their Exclusive Club is multi-tiered, with clear targets of how to reach each stage. The benefits are also made fully transparent.
|VIP Level||Points Required||Main Perks|
✅VIP Live Tournaments
✅25 Free Games
✅5 Free Games on Sundays
|Silver||60||✅Same Benefits as Bronze
✅50 Free Games
✅10 Free Games on Sundays
|Gold||350||✅Same Benefits as Silver
✅50 Free Games + 50% Bonus
✅20 Free Games on Sundays
|Platinum||1,000||✅Same Benefits as Gold
✅Express Cash out
✅Higher Transaction Limits
✅3 Day Welcome Bonus
✅40 Free Games on Sundays
|Premium||Invite Only||✅Same Benefits as Platinum
✅Better Monthly Cashback
✅Upgraded 3 Day Welcome Bonus
✅50 Free Games on Sundays
|Prestige||Invite Only||✅Same Benefits as Platinum
✅Better Monthly Cashback
✅Upgraded 3 Day Welcome Bonus
✅50 Free Games on Sundays
The table above sums up everything there is to know about the Queenplay Casino VIP Program. What you’re probably wondering at this stage is how to collect reward points. The answer is simple, you’ll need to play casino games for real money. Below is the conversion rate for most games.
- £40 wagered: 1 Reward Point
Game weighting does however apply which is why we suggest checking back to the full bonus policy.
There’s actually more to Queenplay Casino loyalty rewards though as points can also be exchanged back into bonus money. The rate varies according to VIP level and becomes more favourable as you climb the ladder.
- New Player – 35 points: £1
- Bronze – 30 points: £1
- Silver – 28 points: £1
- Gold – 25 points: £1
- Platinum – 23 points: £1
- Premium – 20 points: £1
- Prestige – 15 points: £1
Reward points must be redeemed within 3 months.
Customer Support – Available 24 Hours a Day
This Queenplay Casino review goes to show that they don’t tend to hide any of the details. Should an issue ever arise, there’s both a help section and FAQs. Both of which are extremely informative and should answer even more complex queries. If you still need to get in touch then there are multiple channels of communication.
For top priorities we suggest Queenplay Casino live chat. We tested it ourselves and were pleased with the outcome. While the site does suggest that it can take a while to get a reply, we were put in touch with an agent within minutes. The only slight downside is that the feature is not currently available 24 hours a day. For players form the UK though it covers the busiest time period.
We were particularly pleased to see that phone support is also an option. For players with any experience, this isn’t something you’ll come across at many new online casinos. The other way to get in touch is by filling out their contact form directly from the website. It will however take longer to receive a reply.
Queenplay Casino Contact Details
Available 06:00 GMT to 23:00 GMT
Online contact form
Provided & Detailed
What can Queenplay Casino Offer UK Players?
If you’re from the UK, then it’s only natural for you to wonder what Queenplay Casino can offer that is specific to your region. The UKGC license is a clear indicator that they are targeted specifically at this region but it’s only the starting point. As is the fact that they accept British Pound. We do however like the fact that all offers are displayed specifically in GBP. Other online casinos use a mix of currencies which can sometimes get confusing.
The next step for Queenplay would be to geotarget their payment methods page. Although for the time being, they show available currencies to indicate which options are available in each region. Speaking of banking methods, the cherry on the cake is that the casino accepts PayPal. The e-wallet still leads the pack in the UK.
Queenplay Casino Verdict: Looks Promising
At the end of this Queenplay Casino review, we can safely say that they have gotten off to a flying start. In many ways, they aren’t very different to some of their more established sister sites. Compared to other new casino sites, their games selection is one of the best we have seen. Although we would like to see something done in terms of jackpot slots. Speaking of improvements, their promotions section could do with some work too. With barely a few months to their name though, Queenplay Casino has done more than exceeded our expectations. We can only expect them to get even better as they grow which is why they get the green light from us.
Casino Bonus FAQs
|888 Casino Review Overview|
|Number of Bonuses:||1||1.3|
|Number of Withdrawal Options:||6||9.7|
|Number of Deposit Options:||7||18.4|
|Number of Currencies:||10||9.0|
|Number of Languages:||4||9.0|
|Number of Casino Games:||12||12.8|
|Number of Excluded Countries:||40||117.7|
|Number of Software Providers:||17||19.1|
|Popular Slots Covered:||44.6 %||81.9 %|
Table Games Lists
Mobile Casino Players
- PayPal is Accepted
- Extensive VIP Program
- Player Friendly Bonus Terms
- Varied Casino Games Lobby
- Phone Support Available
- Customer Support not Available 24/7
- Lacking in Jackpot Slots