CasinoNation Casino Review 2021

Ever-Changing Welcome Bonus

It seems like CasinoNation can't make up their mind, and have yet again removed the welcome bonus. Previously, it was a welcome bonus targeting blackjack players. We are following the situation closely and we will update this section accordingly when we get any news. It's a shame, really, because they are a good online casino, yet one that's not attractive for any new customers.

Other Bonuses at CasinoNation - Take your Pick!

If there's one thing, we love when taking a look at a brand new casino is added value for existing customers as well as new ones. Plenty of casino sites out there go big on the welcome bonus, and then pretty much forget about you once you're in the door. CasinoNation, on the other hand, give you plenty of reasons to come back for more.

Of course, as a renowned online bookmaker, a lot of their promotions are betting related, but they have a decent selection of casino bonuses too. If we're honest, they have more casino bonuses than some other sites out there which are exclusively casinos. We counted four different casino promotions available on their promotions page, and 7 betting promotions, so there are lots of opportunities to get free spins, free bets, and to get returns on your losses.

Some of these offers are only available on certain days of the week, but are available every week, so players can spend their entire time with CasinoNation Casino redeeming bonus funds and free spins. Some of their casino promotions even reward you with free bets, which is great for those players who like to moonlight as sports bettors, or those who are curious to try sports betting for the first time.

CasinoNation WhatsApp Bonus Group

CasinoNation also offer a unique thing to their players: a WhatsApp group where players can get access to exclusive promotions and bonuses each week. Not only do they do that, but they also accept suggestions from players for future bonuses. This direct method of communication is excellent, as are the exclusive bonuses! They usually post 3 or 4 offers there a week, with at least one of those being a casino bonus, so it isn't just the punters that get to have all the fun.

How do I Join the CasinoNation WhatsApp Group?

1. Create your CasinoNation account
2. Add CasinoNation as a contact on your phone (+44 7898 444444)
3. Send CasinoNation a WhatsApp message with your CasinoNation username
4. CasinoNation will add you to the WhatsApp group, and you'll start receiving exclusive offers and bonuses!

Can I Trust CasinoNation?

Our CasinoNation Casino review testing revealed that CasinoNation is indeed a trustworthy casino site, and to prove that we have just two things to say: they're licensed by the UK Gambling Commission and are a PayPal casino.

For those readers who might be new to the world of online casinos, let us explain that for you. The UK Gambling Commission (Reference No. 45143) are one of the strictest online gambling jurisdictions in the world. To obtain a UKGC licence, online casinos need to prove that they're safe, fair and conform to a long, long list of rules and regulations designed to keep players safe. When looking at a casino's licence, the UKGC even shows you whether they have a record of sanctions or other actions from their past, and CasinoNation (or rather, Argyll Entertainment AG, their mother company) are squeaky clean.

As for PayPal, they are very selective about which businesses dealing with gambling products get to use them. CasinoNation are subject to even more checks, rules, and regulations to continue being affiliated with PayPal. That's on top of the criteria they must meet under the UKGC. CasinoNation are a trustworthy casino and betting site, and they have all the right stamps of approval to prove it.

CasinoNation Payment Methods - PayPal Reigns Supreme

Does CasinoNation have the widest, most voluminous selection of payment methods? No. Does it bother us? Actually, no. While a handful of payment methods might seem like a major issue, that depends entirely on what those payment methods are. CasinoNation have a heroes gallery of the most widely-used payment methods in the UK online casino industry.

For starters, the UK's number 1 payment option of choice: PayPal! Considering how many online shops and subscriptions we use PayPal for, it's no surprise that this is the most highly requested payment method in the UK market. CasinoNation PayPal payments are just as secure as they are everywhere else. It doesn't stop there, though, if the world's number 1 e-wallet isn't enough, they also accept all major debit cards, bank transfers, and even mobile payments.

CasinoNation may not have added a host of obscure payment methods that you may have never heard of, but they've included all the greats, and we can't fault them for that.

CasinoNation Payment Limits

As you can see above, the limits are quite average when compared to other online casinos. The only things that players should bear in mind are that Boku is only available on deposits (anywhere, not just at CasinoNation) and that e-wallets have a higher minimum deposit amount than any other payment method.

CasinoNation Withdrawal Times

This is where we were a little less than pleased. CasinoNation don't provide any instant or same-day withdrawals.  Every withdrawal, regardless of the withdrawal method, takes 3-5 working days to process. This isn't a big enough issue that we'd consider it a deal-breaker, but we do think that the waiting involved is just unnecessary. Plenty of other online casinos process faster withdrawals, so there's no reason that CasinoNation shouldn't be able to.

Surprisingly Well-Sized Game Library

We initially walked into this review sceptical. A site that's been a bookmaker for years suddenly jumps into the casino space. They're even called CasinoNation. It turns out, though, that we had nothing to worry about. They have over 400 games available from some of the biggest names in casino games software providers, like Microgaming, iSoftBet, Play'n Go, and NetEnt. Their library might not be the most expansive we've ever seen but is pretty good for a casino this new, and for a betting site at that. The user interface is great, and it's easy to both find what you want and to discover new games you might have never heard of today.

CasinoNation Slots

As with every other casino site out there, slots make up the lion's share of the games library. You'll find the usual, industry-famous slots like NetEnt's Starburst and Play'n Go's Book of Dead, as well as games like Book of Immortals, Temple of Nudges and more.

While there are few jackpot slots like Cosmic Fortune, there are no progressive jackpots like Mega Moolah. This isn't a deal-breaker to us, and there's still plenty of fun to be had at CasinoNation, but it is still a disappointment.

Table Games

Fans of blackjack, roulette, baccarat, and Video Poker have plenty to be happy about at CasinoNation. Microgaming's Gold Series games are prominently featured, offering up different types of both blackjack and roulette. Speaking of roulette, there are even four varieties of French Roulette, the variation of roulette known for having a low house advantage.

CasinoNation User Interface - Filters on Fleek

Our favourite part of CasinoNation's games library is definitely the filters. There are so many different ways to filter your games and find exactly what you need.

In addition to a fast and effective Search function, the Casino page is split into lots of different categories. These include Top Games, Big Winners, New Games, Slots, and more, with games themselves being big cards that scroll offscreen, very similar to the Netflix interface. Within each of those categories it's possible to organise the games by Most Popular, Newest, and alphabetical order, as well as look at games by specific publishers within a category.

Whoever is responsible for the user interface at CasinoNation gets a major thumbs up from us. We wish even a fraction of the casino sites we reviewed were this easy to navigate, this user-friendly, and gave us this much control over which games were presented to us.

CasinoNation Mobile - iPhone Preferred

It's 2021, and no one in 2021 wants a casino experience that is chained to their laptop or desktop. If I can't while away the time while queuing at the post office by trying to redeem some free spins or play a cheeky bit of blackjack in the back of a cab on my way to the airport, then we have a problem.

Let's start with talking about CasinoNation's mobile browser experience. We found we were able to do everything on the mobile site that we could on the desktop site. We would have liked to see a new filter in the casino games section for touch-friendly games, or touchscreen slots, or games to play in portrait mode, however, that wasn't available. Other than that, though, the site is well-optimised for mobile browsers.  We tested this using both Android and iOS phones and tablets, and the experiences were virtually identical.

In terms of apps, however, Android users are out of luck. An iOS app exists and works well on both iPhone and iPad. The experience is similar to using the mobile site, only we have a handy app icon on our home screens, we remain logged in, and we occasionally get push notifications about events and promotions. CasinoNation have not developed an Android app, at least not at the time of writing, so Android users will have to stick to using their device's browser.

How Do I Get the CasinoNation iOS App?

1. Open the App Store on your iPhone or iPad
2. Search for "SportNation"
3. Tap the SportNation logo to open the app page
4. Tap on "Install" to download and install the app
5. Open the app and your usual login details to sign in and start playing!

Live Casino - Please Sir, Can I Have Some More?

There's something for everyone in CasinoNation's Live Casino section. Unfortunately, that's "something" and not "some things". CasinoNation have just under 20 games in their live casino section, at the time of writing. Evolution games make up the majority of the live games, so we at least know that they're good and the level of quality isn't just high but is consistent too. NetEnt Live are the team behind the other handful of games, so again, a decent and reliable company.

If you're looking for a particular type of blackjack, for example, it's likely they have that, but just the one game. If you're looking for choice, take live table games in multiple languages for instance, CasinoNation probably isn't the right choice. If you're happy to stick to a live table game and play it, then you're good. Like we said, the live tables games that they do have are good ones, so live casino fans shouldn't be too disappointed.

Loyalty Rewards

We had to do some digging, but CasinoNation do indeed have a VIP club for casino players. At first glance, their site makes it look like VIP membership is just for sports bettors, but we hopped on to their live chat and asked customer support about it. Casino players are, in fact, eligible for VIP membership, and the rewards are a little different.

Firstly, it's still invite-only, just like for sports bettors, so you'll need to wait to be invited (or drop a few hints to customer service, as some around our office do). Once you're a member, you'll get access to things like exclusive offers, regular deposit bonuses, and free spins. We can't get any more specific than that, as apparently, the CasinoNation Casino VIP managers come up with custom benefits depending on the user, but that's definitely good news.

CasinoNation Loyalty Programme

CasinoNation have a Loyalty Rewards scheme! Every time a casino player wagers £1, they get 2.5 rewards points. Every time you refer a friend, you earn loyalty points too. Once both you and your friend have hit 1,000 reward points, you both receive a 22,000 rewards points bonus. Eventually, you end up with a pretty tidy sum of loyalty points. What can you exchange them for, though?

Well, if you were looking to exchange your points for a gobstopper like at the arcade, you might be a little disappointed, but if you were looking to exchange your points for bonus cash or free bets, then you're in luck! CasinoNation's loyalty points can be turned into bonus funds, meaning the more you play or, the more bets you place, the more bonus cash and free bets you'll be able to get later on! If you're feeling altruistic, you can even use your loyalty points to donate to one of six different charities.

Customer Service

If you need to get in touch with CasinoNation customer service, you have two options: e-mail or live chat. As has become standard in 2021, there is no phone support available, but this is an industry-wide trend more than it is a shortcoming on CasinoNation's side. Considering they only serve the UK and Ireland, though, it would be within the realm of possibility for them to set up a phone line.

CasinoNation live chat is faster than advertised. Their 'Contact Us' page lists the average response time as being 3 minutes, during the testing we found that the average was actually closer to 2 minutes, which is an appreciated improvement. The customer service representatives we chatted with were all very polite, responded to our questions reasonably quickly, and were relatively well informed, so no complaints there. The live chat, however, is not a 24/7 service. The live chat is available from 12:00 - 22:00 GMT, 7 days a week. That leaves 14 hours a day where it isn't possible to get immediate assistance from anyone at CasinoNation. We think they could definitely do better than that.

As for e-mail support, their 'Contact Us' page lists the average response time as 48 hours, which we found to be more or less accurate. Again, the customer service representatives themselves were excellent in their responses.

Contact Details

CasinoNation takes UK & Ireland Players Only

CasinoNation is a fantastic option to consider if you're in the UK or Ireland and are looking for a new online casino to call home. Those who are interested in both casino games and sports betting, in particular, will be very well served, as they have a reputation for being an excellent sportsbook too. They accept PayPal, and transactions happen in GBP, and the website is currently only available in English.

Their Live Chat hours are specifically optimised for UK players, and all of their live casino dealers are English-speaking.

CasinoNation is UK's Newest Innovator

If you're in the UK or Ireland, we strongly recommend considering CasinoNation as your new casino and betting site of choice. Their user interface is wonderfully user-friendly and easy to navigate on both mobile and desktop, they support the UK's most popular and most highly requested payment methods, and clearly care about their customers' experience on the site. As we said above in our CasinoNation review, their welcome offer, as well as their promotions and bonuses for existing customers, are fantastic, and they serve up a truly attractive offering for UK & Ireland customers.